Community Transport Directory

Surrey Community Transport Directory

Notes about Schemes

Scheme Websites

In the past we have tried to give as much detail as possible on each scheme shown in this directory. However, such information can quickly become out of date and so we now try to give links to the website of each provider so that they can speak for themselves with their most up to date information. Please contact us about any broken or out of date links. The directory is gradually being updated in this way.

Please bear in mind that many schemes are run on a charitable basis by volunteers and have to restrict their services to people with defined needs within defined areas and that they may not be able to help beyond those defintions.

If you are unsure whether you qualify to use a scheme please contact the organisation concerned to find out and if you are told you do not qualify for a scheme please accept the situation. 

Please bear the following notes in mind when contacting a scheme provider:

Criteria for eligibility: many schemes provide transport only for specific groups. This may be a certain age group, having a certain disability or infirmity, living in a specific area or a combination of these.

Transport provided for: the schemes have differing priorities in terms of the needs they seek to address, but most will cover medical appointments, shopping, pension collection, hospital visiting, day centres and prescriptions. Please check when booking.

Areas covered: most schemes are spcific to certain areas and will have a journey distance limit.

Vehicles: either minibuses or volunteers' cars. Most organisations have staff trained for assisting people with getting into and out of vehicles. Generally staff should not be expected to 'lift' people so please make sure you can get into the vehicle specified when booking. Most minibuses have a passenger lift or ramp which is a much easier way of getting on board.

Booking procedure: many of the schemes state specific times of the day to ring and book. Please respect these times. Some schemes have an answer phone. Leave your details clearly and be patient. They should ring you back as soon as they can.

Charges/donations: most organisations keep their costs to a minimum or rely on donations. Please ask about the cost when booking and remember to have the fare or donation ready when you travel.

Hours of operation: most organisation limit the transport they provide to certain days and times,


A minibus waiting for passengers outside a church

"I think they do a good service, are always polite when they pick you up and see if you have your seatbelt on which is a good thing."

East Surrey Rural Transport Partnership
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