"I think they do a good service, are always polite when they pick you up and see if you have your seatbelt on which is a good thing."
Welcome to the Surrey Community Transport Directory, which is a joint project between the East Surrey Rural Transport Partnership and Surrey Community Action. Both the online and booklet versions of the directory contain information about community transport schemes across the boroughs and districts of Surrey.
There are three ways of accessing the directory information online by following the links on the left:
1) By Map: On the map click your area to be shown the available schemes.
2) Alphabetically: A list of all schemes in alphabetical order.
3) By District/Borough name: To see a list of schemes available within your area, just click on the appropriate district or borough link. All the schemes are listed at the beginning of each section, with detailed information following.
The Surrey Community Transport Directory 2007 booklet has been funded by Surrey County Council and is still available free of charge. Unfortunately, funding constraints have precluded the production of an updated booklet, but the online version is kept up to date.
The directory includes valuable information on community transport and other helpful information such as where to get bus and train guides. If you would like a copy please contact us.
If you wish to be included in this
directory, have an amendment or know of any other schemes which operate in
Surrey, please fill in the New additions/Amendments form at the back of the
booklet or use the online version: New Additions/Amendments
form.
Many of the schemes welcome new volunteers, so if you feel you are able to
spare some time, please see Recruitment and Training
.
N.B. Many of the contacts work solely on a voluntary basis; please respect this when calling.
Disclaimer: The inclusion of a scheme in this directory is not an endorsement by the East Surrey Rural Transport Partnership of the service provided.
There are a variety of community
transport schemes in Surrey and although they do not fit neatly into categories
because of their individuality, they are broadly as follows:
a Social Car Schemes - these schemes operate with volunteers using their
own cars.
b Community or Group Transport - minibuses which take groups of people,
often belonging to a club, on specific journeys such as a social outing or
to a lunch club.
c Dial-a-Ride - minibuses or accessible cars for people with disabilities to make everyday journeys.
Surrey Community Action also produces a directory of schemes that complements this one. To search their directory follow this link:
Surrey Community Action Directory
Here are a few notes to help you decide if you are able to use a service:
Criteria for eligibility: many schemes provide transport only for specific groups. This may be a certain age group, having a certain disability or infirmity, living in a specific area or a combination of these.
Transport provided for: the schemes have differing priorities in terms of the needs they seek to address, but most will cover medical appointments, shopping, pension collection, hospital visiting, day centres and prescriptions. Please check when booking.
Areas covered: this is the area to which transport can be provided e.g. only up to a 10 mile radius. It may also state places not covered e.g. some schemes will not provide hospital transport.
Vehicles: either minibuses or volunteers' cars. Most organisations have staff trained for assisting people with getting into and out of vehicles. Generally staff should not be expected to 'lift' people so please make sure you can get into the vehicle specified when booking. Most minibuses have a passenger lift or ramp which is a much easier way of getting on board.
Booking procedure: many of the schemes state specific times of the day to ring and book. Please respect these times. Some schemes have an answer phone. Leave your details clearly and be patient. They should ring you back as soon as they can.
Charges/donations: this will help you work out how much your trip should cost. Most organisations keep their costs to a minimum or rely on donations. Please remember to have the fare or donation ready when you travel.
Hours of operation: this is the days and times that transport can be provided.
Any other details: a variety of details can be provided here including other services that an organisation might provide.
If you are still unsure whether
you qualify to use a scheme please ring the organisation concerned to find
out.
If you are told you do not qualify for a scheme please accept this. Most of
the schemes have a limited number of drivers and resources and cannot
offer help to those who don't meet their criteria.
Days, times, charges and other details of all schemes may change.
Websites: where organisations have their own website, links have been included. It is recommended that these links be followed as the information given may be more up to date than in the Directory.
"I think they do a good service, are always polite when they pick you up and see if you have your seatbelt on which is a good thing."